This Privacy Policy applies to all services provided by Automation Intelligence, including WhatsApp-based business automation systems, lead capture and booking bots, and related automation services. By using our services, you agree to this policy.
When you interact with our WhatsApp automation systems on behalf of our business clients, we may collect the following information:
- Your WhatsApp phone number and display name
- Booking details — date, time, type of service or consultation
- Customer information provided during booking — name, contact details, service inquiry
- Message content related to appointment booking and business communication
- Response data from post-service follow up messages
- Opt-in and opt-out preferences for WhatsApp communications
We use the information collected solely to provide business automation services, including:
- Processing and confirming appointment and consultation bookings
- Sending booking reminders before your scheduled visit or meeting
- Post-service follow-up messages to ensure customer satisfaction
- Sending Google review requests to satisfied customers
- Reengagement messages to inactive customers (with opt-out option)
- Maintaining booking and customer records for business management
We do not use your information for any marketing purposes unrelated to the business you are interacting with.
Our automation systems operate through WhatsApp Business API, managed via Meta's official platform. By messaging a business that uses our system, you acknowledge:
- Your messages are processed by our AI automation to provide responses
- Message data is stored securely in Google Sheets for booking and CRM management
- You can opt out of automated messages at any time by replying "STOP" or "UNSUBSCRIBE"
- WhatsApp's own Privacy Policy also applies to your use of the platform
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following limited circumstances:
- With the business: Your booking and customer details are shared with the business you are engaging with, as this is the core purpose of the service
- Service providers: We use Google Sheets for data storage, WhatsApp Business API for messaging, and AI APIs for intelligent responses — all under strict data agreements
- Legal requirements: If required by law or government authority
Your data is stored in Google Sheets with restricted access. We implement the following security measures:
- Access to customer data is restricted to authorised business staff and our automation system only
- All data transmission occurs over encrypted HTTPS connections
- WhatsApp messages are end-to-end encrypted by Meta's platform
- Regular access reviews to ensure only necessary personnel have data access
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data from our systems
- Opt-out: Unsubscribe from automated WhatsApp messages at any time by replying STOP
- Portability: Request your data in a readable format
To exercise any of these rights, contact us at the details below.
We retain your data for as long as you are an active customer of the business using our services. Booking records are kept for a minimum of 12 months for record-keeping purposes. If you opt out or request deletion, your data will be removed within 30 days.
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately for removal.
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.