Terms of Service

By using any service provided by Automation Intelligence ("we", "us", "our"), whether as a business client or as a customer interacting with our automated systems, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services. We reserve the right to update these terms at any time, and continued use of our services constitutes acceptance of any changes.

Automation Intelligence provides WhatsApp-based automation services for businesses in India, including but not limited to:

• AI-powered lead capture and booking via WhatsApp
• Automated booking and appointment reminders
• Post-service customer follow-up messages
• Google review generation campaigns
• Customer reengagement workflows
• Monthly performance reporting
• WhatsApp Business API setup and management

Services are provided on a monthly subscription basis and are subject to availability of third-party platforms including WhatsApp Business API and Google services.

As a business client subscribing to our services, you agree to:

• Provide accurate business information including working hours, service types, and contact details
• Ensure you have obtained proper consent from customers before enrolling them in WhatsApp communications
• Pay subscription fees on time as agreed in your service agreement
• Not use our services for any illegal, fraudulent, or unethical purposes
• Comply with all applicable Indian laws including IT Act 2000, DPDP Act 2023, and relevant business regulations
• Maintain the confidentiality of API keys and access credentials provided to you
• Promptly inform us of any changes to your business operations that may affect automation workflows

If you are a customer interacting with a business's WhatsApp automation powered by Automation Intelligence:

• You are interacting with an AI-powered system — responses are automated
• Bookings made through the system are subject to business confirmation
• You may opt out of automated messages at any time by replying STOP or UNSUBSCRIBE
• For urgent matters, please contact the business directly
• Do not share sensitive personal information beyond what is required for booking

Our pricing structure is as follows:

• Subscription fees are billed monthly in advance
• WhatsApp API platform charges are separate and billed directly to the client
• Meta message charges are the responsibility of the business client
• No refunds are provided for partial months of service
• Services may be suspended if payment is not received within 7 days of due date
• Setup fees, if any, are non-refundable

All prices are in Indian Rupees (INR) unless otherwise specified. GST will be applied as per applicable Indian tax laws.

Our services operate through WhatsApp Business API governed by Meta's policies. By using our services, you agree to:

• Comply with WhatsApp's Business Policy and Commerce Policy
• Only message customers who have opted in to receive WhatsApp communications
• Not use the platform to send spam, misleading, or prohibited content
• Honour all opt-out requests within 24 hours

Automation Intelligence is not responsible for any suspension or restriction of WhatsApp Business accounts resulting from violations of Meta's policies by the business client.

All automation workflows, system designs, AI prompts, and software developed by Automation Intelligence remain our intellectual property. Business clients receive a licence to use these systems during their subscription period only.

You may not copy, reverse-engineer, resell, or distribute our automation systems without prior written permission.

Automation Intelligence's liability is limited to the monthly subscription fee paid for the affected service period. We are not liable for:

• Downtime or outages caused by WhatsApp, Meta, Google, or other third-party platforms
• Loss of data due to third-party platform failures
• Missed bookings resulting from customer non-response to automated messages
• Any indirect, consequential, or incidental damages
• Decisions made by business staff or customers based on automated messages

Either party may terminate the service agreement with 30 days written notice. Automation Intelligence reserves the right to immediately terminate services in cases of:

• Non-payment of fees
• Violation of WhatsApp's or Meta's policies
• Illegal or unethical use of our systems
• Providing false information during onboarding

Upon termination, access to automation systems will be revoked and customer data will be handled as per our Privacy Policy.

These Terms of Service are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

We encourage resolution of any disputes through direct communication before pursuing legal action.

For any questions regarding these Terms of Service, please contact us: